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Customer Education

Grow customers faster

AI-powered onboarding, adoption, and expansion programs turn users into advocates.

Trusted by leading organizations worldwide

POK
Codere
Fundación Corona
Novartis
Terumo
Fundación Santa Fe de Bogotá
Cafam
AstraZeneca
UK PACT
IDARTES
Luker Chocolate
DRC – Danish Refugee Council
Universidad del Valle
Fundación Aflora
Bavaria
ESPN
Claro
Celsia
Project Management Institute
Universidad de los Andes
Abbott
Parque Arauco
BID
Escuela Nacional del Deporte
Fundación FEMSA
Unicuces
AMSHOC
Heel
Alcaldía Mayor de Bogotá
Universidad César Vallejo
Advanz International Education
LearnWorlds
Vásquez Kennedy Career Success
Positiva Compañía de Seguros
iNNpulsa Colombia
Sanofi
RaquetSuite
Query
POK
Codere
Fundación Corona
Novartis
Terumo
Fundación Santa Fe de Bogotá
Cafam
AstraZeneca
UK PACT
IDARTES
Luker Chocolate
DRC – Danish Refugee Council
Universidad del Valle
Fundación Aflora
Bavaria
ESPN
Claro
Celsia
Project Management Institute
Universidad de los Andes
Abbott
Parque Arauco
BID
Escuela Nacional del Deporte
Fundación FEMSA
Unicuces
AMSHOC
Heel
Alcaldía Mayor de Bogotá
Universidad César Vallejo
Advanz International Education
LearnWorlds
Vásquez Kennedy Career Success
Positiva Compañía de Seguros
iNNpulsa Colombia
Sanofi
RaquetSuite
Query

Smarter enablement for customer growth

The best way to grow revenue is to grow customers. But onboarding, educating, and retaining them at scale is slow, manual, and often inconsistent — especially when products evolve quickly.

merahki.ai solves this. Our strategies deliver personalized, measurable learning experiences that shorten time-to-value, increase adoption, and unlock expansion opportunities — without adding to your team's workload.

Platform capabilities
for customer growth

Ongoing Skills Development

  • Deliver AI-generated content based on usage patterns, support cases, or feedback.
  • Keep customers ahead of your product roadmap with continuous, contextual learning.
Ongoing skills development dashboard

Customer Certification

  • Build and update certification programs in weeks.
  • Prove value to customers and increase stickiness.
Customer certification program builder

Feature Adoption Tracker

  • Automatically identify customers who need training on new releases.
  • Trigger targeted content to boost adoption and reduce churn.
Feature adoption tracker analytics
Powered by merahki.ai

AI agents built for education

Creator Agent
Available Now

Creator Agent

Generate course structures, guides, and assessments from release notes, documentation, or recorded webinars — in minutes.

Manager Agent
Early Access Via Labs

Manager Agent

Assign, update, and report on customer learning with natural-language requests. Capabilities expanding monthly through our modular intent framework.

Learner Agent
Early Access Via Labs

Learner Agent

Provide customers with a persistent AI tutor that can answer questions, suggest next steps, and reinforce learning over time.

Proven at scale

Franky

3x–15x

growth in partner revenue using AI-personalized certification.

Bavaria

200+

learners onboarded in a new feature of Bavaria's logistic app in the first month using adaptive onboarding.

Only with merahki.ai

An AI-native learning platform that combines creation, delivery, and analytics

So every customer touchpoint drives growth.

Get Started
Our Proposal

Customer Education

Prepared for: Heads of Growth · Go-To-Market · Customer SuccessPrepared by: Merahki.ai

The Challenge You Face

Customer education is broken at scale — and it's costing you growth.

01

Low feature adoption

Customers log in but never discover advanced features — limiting their perceived value and your expansion revenue.

02

High support volume

Repeated how-to questions flood your support team, driving up costs and slowing response times across the board.

03

Slow time-to-value

Manual, inconsistent onboarding means customers take weeks to see results — increasing early churn risk dramatically.

04

Invisible ROI

Without measurable learning outcomes, you can't prove the impact of education on retention, adoption, or revenue growth.

💡

The “Aha! Moment” shouldn't be a mystery.

Most SaaS founders watch their churn rates climb while users get stuck at the login screen. It's frustrating to build a world-class product only to see customers feel overwhelmed and eventually give up.

The Villain

The “Value Gap.”

If a customer doesn't feel the “win” within their first few sessions, they aren't just “slow” — they are a churn risk. The cost of stagnant adoption isn't just a missed renewal; it's the slow death of your product's reputation.

At Merahki.ai, we've seen brilliant software fail because of complexity. We believe your product deserves to be mastered, not just subscribed to. We act as the bridge between “I just signed up” and “I can't live without this.”

The Plan to accelerate your growth

01
Friction Audit

We identify exactly where your users are getting lost.

02
The Academy Framework

We deploy a scalable education system tailored to your UI.

03
Retention Loop

We turn education into a driver for product mastery and expansion.

The Transformation

Imagine cutting your support tickets in half and watching your “Time-to-Value” shrink from weeks to minutes.

When customers feel like experts, they don't just stay — they become your loudest advocates.

Ready to stop the “Onboarding Leak”?

What's Included in Your Academy

Increase feature adoption, customer satisfaction, and brand advocacy — while decreasing support costs.

4,575 USD

+ VAT · One-time payment

Initial setup per course — 1 course per feature or use case to guarantee effectiveness

8-Week Guaranteed Delivery

No front-end or back-end development required — a turnkey solution ready to customize and implement.

100 Minutes of Premium Video

Production & editing of educational content for your Academy.

Complete Program Design

Up to 12 lessons designed by industry experts working exclusively on your project.

6 Interactive H5P Activities

Designed for in-lesson engagement and knowledge reinforcement.

Design & Customization

Content tailored to your brand identity.

Gamification & Behavioral Economics

Powered by the Octalysis Framework.

Education-Led Growth (ELG) Strategy

Education integrated directly into your Go-To-Market strategy to drive sales, adoption, and retention.

CLG Flywheel Design & Activation

Transform your most passionate users into your main growth engine.

762 USD

+ VAT · / month · up to 1,000 users

$1 USD per additional user / month

Learning Analytics

Every lesson guarantees adoption by measuring observable behaviors and learning outcomes.

LMS Platform

Your knowledge base becomes a resource that drives growth metrics.

Data Integration

Virtual machine sends data directly to your preferred visualization tools.

400 USD

/ month · up to 1,000 users

$1 USD per additional user / month

iOS & Android App

Your content, adaptive and personalized for all types of devices.

Why Merahki.ai?

Over 73,000+ training hours saved. Proven strategies across industries, delivering education that scales without scaling your team.

+30.3%

increase in product adoption

+28.7%

boost in user engagement

+34.6%

growth in Customer Lifetime Value (LTV)

−8.1%

reduction in the sales cycle

−7.2%

decrease in support tickets

Proven Successes

Fintech

40% reduction in onboarding time

Drastically reduced onboarding time, enhancing user adoption and decreasing churn.

Global Sales Organization

150% increase in partner revenue

Partner Academy model delivered a 150% revenue increase within six months.

SaaS

60% increase in user engagement

Transformed customer education, leading to 60% higher engagement and stronger retention.

Next Steps to Take Action

We're eager to partner with you on this journey towards educational excellence.

01

Schedule a Meeting

Reach out to arrange a conversation at your earliest convenience.

02

Discuss Your Needs

Share your existing challenges — we'll refine the details of your proposed academy.

03

Review & Sign

We'll walk you through the proposal, ensuring you're comfortable and excited to partner.

04

Begin Implementation

Our team mobilizes to deliver the ultimate customer education experience.

Get Started

Launch your customer education program

See how merahki.ai helps you onboard, engage, and retain customers at scale.

30-min personalized walkthrough

A tailored demo of the platform matched to your specific use case.

Talk to an expert, not a sales rep

You'll speak with someone who deeply understands education-led growth.

Implementation roadmap included

Walk away with a clear plan for launching your first program.

Used by teams in 8+ industries

From healthcare to SaaS — we've seen and solved your challenges.

Trusted by the world's leading software review platforms, all merahki.ai and partners ecosystem solutions meet the highest industry standards.

Teal Spring Badge
Best Support
Capterra Best Value
Capterra Shortlist
GetApp Leaders
High Performer
Regional Leader
Software Advice Best Customer Support
Users Most Likely to Recommend
1EdTech
Europass
ISO 27001
LATAM EdTech
Teal Spring Badge
Best Support
Capterra Best Value
Capterra Shortlist
GetApp Leaders
High Performer
Regional Leader
Software Advice Best Customer Support
Users Most Likely to Recommend
1EdTech
Europass
ISO 27001
LATAM EdTech